Floor Manager - Premium Retail Operations (Bali, Indonesia)

Segi Fresh is a leading name in premium retail and hospitality, committed to delivering exceptional customer experiences through high-quality products and service excellence. We are seeking a Floor Manager to oversee our retail operations in Bali’s most dynamic locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role is pivotal in ensuring our stores run smoothly, with a focus on customer satisfaction, sales targets, and team performance.

As a Floor Manager at Segi Fresh, you will be the backbone of our retail operations, managing daily activities to maintain high standards of service and productivity. You will work closely with our team to create a welcoming environment, handle customer inquiries, and ensure that our sales targets are met. This is an exciting opportunity to be part of a growing company that values innovation, teamwork, and excellence.

📋 Tanggung Jawab Pekerjaan

• Manage daily store operations, including opening and closing procedures.
• Oversee inventory control and stock levels to ensure product availability.
• Train and develop floor staff to maintain high standards of customer service.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Monitor sales performance and provide regular reports to the store manager.
• Ensure compliance with company policies and procedures.
• Participate in store improvement initiatives and implement new ideas.
• Maintain a clean and organized store environment.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in retail management or a similar role.
• Proven track record of successfully managing retail operations.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with retail management software such as POS systems and inventory management tools.
• Knowledge of customer service best practices.
• Ability to lift and move heavy items up to 20 kg.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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