Customer Service Representative - Face-to-Face Client Support

Join Vads Indonesia as a Customer Service Representative and become the face of exceptional client support in Bali’s thriving service industry. This role is perfect for dynamic professionals who excel in face-to-face customer interactions, delivering personalized service that leaves clients satisfied and eager to return.

At Vads Indonesia, we’re not just a company; we’re a community of passionate individuals dedicated to providing top-notch services. As a Customer Service Representative in Badung, you’ll be the first point of contact for our clients, ensuring their needs are met with warmth, professionalism, and efficiency.

In this role, you’ll engage with clients daily, addressing their inquiries, resolving issues, and building lasting relationships. Our team uses CRM software to manage client interactions, ensuring every touchpoint is tracked and improved upon.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional face-to-face customer service, ensuring clients feel valued and heard.
• Handle client inquiries and complaints professionally, finding solutions that meet their needs.
• Assist with service bookings and reservations, ensuring smooth client experiences.
• Update client records in our CRM system to maintain accurate and up-to-date information.
• Collaborate with the sales and operations teams to ensure seamless service delivery.
• Promote our services and products to existing and potential clients.
• Maintain a clean and professional workspace, reflecting our commitment to quality.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a face-to-face environment.
• Proven ability to handle customer complaints and resolve issues effectively.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong interpersonal skills and the ability to build rapport with clients.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Flexible and adaptable to changing priorities and client needs.
• Bachelor’s degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

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