Customer Service Tier 2 (Bali)

PT Horizon Internusa Persada is looking for a Customer Service Tier 2 professional to join our team in Bali. We are seeking a dedicated and customer-focused individual to provide exceptional support to our clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering outstanding customer service. Our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung is committed to creating a positive and engaging workplace. We offer a competitive salary of Rp 6,000,000 - Rp 8,000,000 per month, along with opportunities for growth and development.

As a Customer Service Tier 2, you will be the first point of contact for our clients, handling inquiries, complaints, and requests. You will work closely with our Tier 1 team to ensure that all customer issues are resolved efficiently and effectively. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of our products and services. You will use tools like Zendesk, Salesforce, and other customer service software to manage and track customer interactions. This position is ideal for someone with 2-4 years of experience in customer service or a related field.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Work with the Tier 1 team to escalate and track customer issues.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to new hires in the customer service team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• 2-4 years of experience in customer service or a related field.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving and critical thinking abilities.
• Familiarity with customer service software like Zendesk and Salesforce.
• Ability to work in a fast-paced and dynamic environment.
• Customer-centric mindset and a passion for delivering outstanding service.
• Willingness to travel between our offices in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

🛠️ Keahlian

Lowongan Terkait